City of Lake Helen, Florida

09/17/2026

📢 **Stay Informed: Everbridge Emergency Alerts**

City of Lake Helen residents can sign up for Everbridge Emergency Alerts to receive important notifications about emergencies, severe weather, road closures, public safety information, and other time-sensitive community updates.

📱 Register Online

You can register through the Everbridge Community Portal:

https://public.everbridge.net/sign-up?utm_source=chatgpt.com

To register:

* Enter your email address or phone number.
* Verify your account using the code sent to you.
* Search for and select your local community or organization.
* Confirm your address and location.
* Choose how you would like to receive alerts, including **text messages, phone calls, or email**.

📲 Register Through the Mobile App

You can also download the Everbridge app from the Apple App Store or Google Play Store.

Once downloaded:

* Search for your local municipality or ZIP code.
* Enter your contact information.
* Follow the prompts to complete registration.
* Select your preferred notification methods.

**Taking a few minutes to register can help ensure you receive important emergency and community notifications when they are issued.**

09/17/2026

DRINKING WATER PROBLEM CORRECTED – BOIL WATER NOTICE LIFTED

The City of Lake Helen is pleased to announce that the drinking water issue impacting Lake Helen and Cassadaga residents reported on September 12, 2026, has been corrected.

💧 It is no longer necessary to boil your water.

The City’s water system was re-tested for coliform bacteria throughout the distribution system, and all test results were negative for Total Coliform and E. coli.

Well #2 remains offline while additional chlorination and clearance sampling are completed. The well has not supplied water to the drinking water system since the positive result was identified on September 12.

We sincerely appreciate the community’s patience and cooperation during this process and apologize for any inconvenience.

For questions or comments, please contact US Water Services at 866-753-8292.

📢 Please share this information with others who use City of Lake Helen water, particularly anyone who may not have received the notice directly.

City of Lake Helen
State Water System ID #3641550
Notice Distributed: September 17, 2026

09/16/2026