Terms and Conditions:
Terms and conditions may be changed or modified at any time.
**To protect the privacy of our clients - Galleries are only able to be sent to the original booking client. Late Bookings: If you are going to be/are more then 10 minutes late for your booking, your session will need to be rescheduled. You MUST notify us of this within the first 5 minutes of your session. If no c
ontact is made to advise you will be not attending, your session will be cancelled and your deposit/gift voucher will be forfeited. If you advise that you are going to be late for your session, we will do our best to accomodate with time that is remaining of your booking. We do book sessions back to back to help reduce costs of session fees for our clients, so please try and avoid being late as we cannot push other families sessions back if you are late. Bookings~Deposits~Sickness:
When making a booking, you will be required to make a minimum $20 deposit to secure your booking. Some sessions may require a larger deposit, this will be discussed at time of booking. If for some reason you have to cancel or change your booking, that is not a problem at all. Please advise Perfection Photography Queensland at least 48 hour prior to your booking if changes are needed. If you do not advise Perfection Photography Queensland before 48 hour period prior to your booking, your deposit/gift voucher will automatically be forfeited. If you reschedule your session more than twice - regardless of a 48 hour notice - you will be required to pay outstanding balance before a third attempt of booking will be offered. Cancellation fees may apply (fees depend on session booked, and will be advised). We do recognise that sometimes there are events that we all cannot avoid, please advise us as soon as possible. Bookings will be rescheduled where suitable, deposits will not be refunded. Additional Images & collection of images: Images must be collected within 14 days of your session. Any additional monies must be paid before or on collection of images. If you are unable to make full payment within 14 days of viewing your images, a payment plan may be organised to help assist with the payment of images. If no payment has been made within 14 days towards committed additional extras, additional fees and holding charges may be applied. Please advise us of any issues regarding payment. If you have committed to purchasing images, however files have already been printed/completed, purchase if final and cannot be altered. Unfortunately we cannot onset your printed photos. If you are showing signs of sickness a your booking, you WILL be asked to reschedule to another date. A reschedule fee up to $50 may occur. No refund will be provided for deposits if you choose to not reschedule your session.
-Not only by turning up to your session ill puts the photographer at risk of becoming ill, but also their family and other families that photographer is working alongside. Please be respectful - give notice and reschedule when you are sick. SANTA PHOTO SPECIAL TERMS:
Santa Photos are a very busy time of year for us, and we try our up most to have them to you as soon as we can. Standard Turn around for Santa Photos is 7 days (5 Business days + weekend). Please make sure that you take this into consideration when making a booking, and book appropriately to when you need your photos back by. This years package is digital only, however you may purchase physical prints onto of your initial package.
$20 deposit is required to secure your booking, to ensure Santa's attendance. If more than 48 hours notice is provided to change dates, we will do our best to help accomodate this. If we are fully booked - I'm sorry! If less than 48 hours notice is given to change, another deposit may be required for new booking if we are unable to find a replacement for your original booking. All monies paid towards session will be held if you cancel within 48 hours notice prior to your session. We do place limits on the number of participants in sessions to ensure that there is enough time to get some amazing photos, and also not overwhelm Santa. If we request you to book 2 sessions back to back, - this is not so we can make extra money- this is for your families best interest, and quality of images. Balance is required to be paid on the day prior to your session starting, via cash, EFTPOS or Afterpay. Payment Plans:
Afterpay is available both in-Studio and Online. Please see Afterpay for their terms of use and fees attracted to using their service. Once payment is processed through Afterpay, Images paid for are able to be released to you
In house payment plans are available. Take as little or as long as you need! In writing we require the following information from you, How long you may like for your plan, How much and often you may like to make payments. $30 Holding fees may be applied if you fail to make payments on the agreed timeframe. Timeframes may be altered to suit your changing budget, please get in touch before you fall into arrears. Refund Policy:
The goal of Perfection Photography Queensland is your complete satisfaction with your purchase. In the case of camera failure, inclement weather, or any other unforeseen event which prevents Perfection Photography Queensland from shooting on a scheduled date a your session may be rescheduled or a refund of deposit will be given if applicable. Request of refund due to weather, must be requested on the day, if not requested on the day of occurrence this will be classes as 'change of mind' which refunds will not be given. Gift Vouchers are non refundable, however may be reissued as credit towards another booking. No refund or gift voucher credit will be given under any circumstances if you fail to attend your booked session on the day at the time listed, when the booking was made. Failure to provide adequate notice may incur in cancellation fees. ABUSE/THREATS:
We do NOT tolerate being threatened or abused. Abuse towards any staff member will incur in an automatic cancelled booking. NO Refund will be provided if you are abusive. Refunds will NOT be given due to "not liking the photo", selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, Perfection Photography Queensland will send the correct photo free of charge. If you select the incorrect image, and you have already received your gallery/download link - we are sorry but you can no longer make changes to your gallery selection. If the images you selected are incorrect, by your mistake, you will be required to purchase any additional images. Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Perfection Photography Queensland has a strict NO REFUND Policy on all digital files. Once a transaction is completed it is considered to be non-refundable. If 'we' have to cancel/reschedule your session due to any reason, you may request a refund. Upon request of refund, please provide your details for refund to be returned within 48 hours of the cancelled session. After this 48 hour period has lapsed, refunds will be unavailable. Gift Vouchers will be credited towards another session
Postage/Handling:
Postage is not included in session fee. Postage is an additional cost on top of your session. All items are sent in bubble wrap & secure packaging, which prevents damage and breakage of your items. All items sent via postal service are sent registered post, to ensure your item can be tracked. Perfection Photography Queensland is not liable or responsible for any damages or loss to images/discs/prints via postal services. Additional fees and charges apply for replacement products. Please ensure extra insurances are paid to cover damage via post. ALL bookings require a deposit, minimum of $20 - up to $100. These deposits are non-refundable. Deposits are not transferrable. Multiple deposits are required to be made for multiple bookings, cannot be transferred to cover the cost of one booking. Travel Fees: Some locations may incur a travel fee, distance/cost = $2 per km
Gift Vouchers are non refundable. Deals purchased from sales are only available for 6 months from date of purchase. After the expiry on the voucher has lapsed, the deal will no longer be valid, however the voucher will be transferred to dollar credit amount which was paid when the voucher was issued originally. Dollar value valid as credit for 2 years from purchase date. If a voucher with specific deal was used to book a session and session was required to be rescheduled by us, and the date to reschedule was beyond the vouchers expiry, deal will be honoured at next booked session. If you choose to change your booking, and the rescheduled date falls beyond the vouchers expiry, dollar value of voucher will be available towards your session.
