10/09/2026
It was almost midnight after the Sunday service in Atlanta and AJS was still seeing people. Somewhere in the rotunda, one of the workers had come with her little boy. He was tired, a little cranky and wanted to run around while his mum was in the meeting. Then I noticed Omoniyi, one of the leaders, pick him up. No fuss. He just carried him, patted his back and cradled him until his mum was done.
It looked like such a small thing, but I couldn’t stop thinking about it. Because it is one thing to build a workforce that can execute. It is another thing entirely to build one that notices people.
And I kept seeing versions of it. An elderly man and his wife came to see AJS and rather than make them remain standing in line, he asked them to sit and told everyone waiting that he would need a few minutes to go to them instead. Nobody announced it. Nobody made a thing of it. It just seemed normal.
AJS often says he has been blessed with the gift of men, and watching the team up close, I began to understand another side of what that means. It is not only having people who are competent enough to carry the work. It is having people who have learnt to care about the person standing in front of them.
You can teach people a process. You can give them a checklist. But empathy is different. Somewhere along the line, people begin to mirror what leadership consistently makes important.
A great workforce can get the job done. An exceptional one makes sure people are not lost while getting it done.
Excellence can impress you. Empathy makes you feel seen. And the rare thing is finding a team capable of both.